First prenatal visit
HealthcareFinished the task
Handled well: Overlapping-Speech Recovery, Redundant Re-prompt Avoidance, Hallucinated-Success Avoidance
Listen to the call847
ELOELO Rating
11th of 12
12.9%
Pass³Reliability (Pass³)
11th of 12
2.46s
LatencyLatency P50
10th of 12
$0.112
Cost/MinCost per Minute (USD)
8th of 8
Higher wins more head-to-head calls (1000 = average); further left replies faster
Each model took the same recorded human callers on live calls. Pick a measure to see where Deepslate Opal ranks.
Rating from head-to-head calls: on every call each pair of models is compared, the better call wins. 1000 is the average model. Higher is better.
Pick a skill family. The shape is this model on every skill in it; the dashed line is the median of the other models.
Share of calls where the skill was needed and handled, strongest first. Hover a point on the chart for both values.
Banking and healthcare callers. Each shows what the caller needed, what made the call hard, and how the model handled it.
Finished the task
Handled well: Overlapping-Speech Recovery, Redundant Re-prompt Avoidance, Hallucinated-Success Avoidance
Listen to the callFinished 3 of 4 steps
Handled well: Side-Speech Rejection, Redundant Re-prompt Avoidance, Hallucinated-Success Avoidance
Struggled with: Tool-Latency Handling, Consent Verification
Listen to the callFinished 6 of 7 steps
Handled well: Degraded-Channel Robustness, Multi-Speaker Handling, Overlapping-Speech Recovery
Listen to the callFinished 4 of 6 steps
Handled well: Entity Extraction Accuracy, Degraded-Channel Robustness, Redundant Re-prompt Avoidance
Struggled with: Consent Verification, Cancellation Handling
Listen to the callFinished 4 of 7 steps
Handled well: Prosodic Cue Understanding, Mid-Utterance Pause Tolerance, Redundant Re-prompt Avoidance
Struggled with: Low-Confidence Confirmation, Consent Verification, Cancellation Handling
Listen to the callFinished 4 of 7 steps
Handled well: Waiting Through Hold, Multi-Speaker Handling, Redundant Re-prompt Avoidance
Struggled with: Backchannel vs Barge-in Detection, Human Handoff
Listen to the callFinished 0 of 2 steps
Handled well: Mid-Utterance Pause Tolerance, Hallucinated-Success Avoidance, TTS Text Normalization
Struggled with: Tool-Latency Handling, Premature-Response Avoidance, Consent Verification
Listen to the callFinished 1 of 5 steps
Handled well: Redundant Re-prompt Avoidance, Hallucinated-Success Avoidance, Numeric Read-back
Struggled with: Tool-Latency Handling, Consent Verification
Listen to the callFinished 3 of 5 steps
Handled well: Prosodic Cue Understanding, Multi-Speaker Handling, Premature-Response Avoidance
Struggled with: Endpointing
Listen to the callFinished 3 of 7 steps
Handled well: Tool Error Handling, Redundant Re-prompt Avoidance, Hallucinated-Success Avoidance
Struggled with: Low-Confidence Confirmation, Backchannel vs Barge-in Detection, Correction Handling
Listen to the callDeepslate Opal starts replying in 2.46s on a typical turn and 3.36s on the slowest turn in twenty, 10th fastest of 12 at the median.
210 live calls: 70 scenarios, each run three times. The median call ran 5:13.
70 scenarios, the same for every model.
Deepslate Opal has an ELO rating of 847, 11th of 12 ranked models. It passed 9 of 70 callers on all three runs, a Pass³ of 12.9%.
Deepslate Opal has an ELO rating of 847, 11th of 12 ranked models. It passed 9 of 70 callers on all three runs, a Pass³ of 12.9%.
Deepslate Opal starts replying 2.46s after the caller finishes at P50, 3.16s at P90 and 3.36s at P95: 10th fastest of 12 at P50, measured on the call audio.
Deepslate Opal falls furthest behind on Barge-in and Overlap: 48%, against a median of 98%.
Deepslate Opal has a task completion rate of 12.4%, 12th of 12. A call counts only when every step the caller needed was done.
$0.112 per minute of call at Deepslate's published rates, 8th cheapest of 8 priced models. The vendor's regular rate of €0.10 a minute, at the ECB rate of 5 Oct 2026, applied to each call's length; its launch offer is €0.02. Excludes the ElevenLabs voice, billed on the customer's own ElevenLabs key.
Cekura ran Deepslate Opal as the whole agent with the same prompt, tools and phone connection as every other model. It took the same 70 recorded real human callers on live calls, three times each (210 calls), and each call was graded on 25 skills across Hearing, Turn Taking, Task Handling and Speaking.
Cekura runs these simulated calls on your agent and scores every one.