Left gets fewer words wrong. Lower has the final text ready sooner.
Zoom Scribe is ahead on time to first text and final-text delay, and Reson8 on the Ocular Dataset. The Pipecat Dataset is too close to call.
Last updated Methodology by Dileep Chagam
Lower is better on every measure. Too close to call means the likely ranges overlap.
Reson8 is more accurate on real conversations. On the 1,000 public Pipecat clips, Reson8 scores 2.10% and Zoom Scribe 1.97%, with likely ranges of 1.86 to 2.35% and 1.73 to 2.22%. The ranges overlap, so the difference is too close to call. On the eight licensed Ocular recordings, Reson8 scores 2.93% and Zoom Scribe 4.88%, so Reson8 makes fewer errors by 1.95 points. Word error rate counts incorrect, missing, and extra words, so lower is better.
Reson8 is more accurate on real conversations. On the 1,000 public Pipecat clips, Reson8 scores 2.10% and Zoom Scribe 1.97%, with likely ranges of 1.86 to 2.35% and 1.73 to 2.22%. The ranges overlap, so the difference is too close to call. On the eight licensed Ocular recordings, Reson8 scores 2.93% and Zoom Scribe 4.88%, so Reson8 makes fewer errors by 1.95 points. Word error rate counts incorrect, missing, and extra words, so lower is better.
No. Zoom Scribe finishes the transcript 117ms sooner. Reson8 has the final transcript 235ms after the speaker stops and Zoom Scribe 118ms, at the median. Both are measured on the same 206 streamed turns.
It is a trade-off. Reson8 makes fewer errors on real conversations, while Zoom Scribe finishes the transcript 117ms sooner. A voice agent cannot reply until the final transcript arrives, and the Ocular recordings are real conversations.
Yes, both return partial text before the speaker stops. Reson8 shows first text after 2.40s and Zoom Scribe after 1.67s, at the median, so Zoom Scribe is 732ms sooner.