Phonic-1 vs Cascade

Phonic-1 is more reliable, by 5.7 points. Phonic-1 handled 22 of 70 real callers well on all three runs, and Cascade 18. A caller only counts when every run of the call scored 80 or more.

On reliability, yes: Phonic-1 handles more callers well on every run than the cascade. Phonic-1 is ahead on ELO rating, hearing score, turn taking score, task handling score, reliability, calls handled well, calls fully resolved and median latency, and Cascade on speaking score and calls where the agent went quiet. Both ran as the same agent, with the same prompt and tools.

Phonic-1, by 12.4 points higher. Phonic-1 fully resolved 24.8% of calls and Cascade 12.4%. A call counts only when every step the caller needed was done.

Yes. Phonic-1 starts replying 0.07s sooner at the median. Phonic-1 takes 1.99s at the median and 2.32s at p90; Cascade takes 2.06s and 2.49s. Both are measured on the call audio, from the caller finishing to the agent starting to reply.

Cascade, by 3.8 points. The agent went quiet for 10 seconds or more on 11.0% of Phonic-1 calls and 7.1% of Cascade calls.

There is no verified per-minute rate for Phonic-1 and Cascade, so cost cannot be compared yet.

Cekura ran both as the whole agent with the same prompt, tools and phone connection. Both took the same 70 recorded real human callers on live calls, three times each. Each call is graded on 25 skills across Hearing, Turn Taking, Task Handling and Speaking, and passes at a score of 80 out of 100. Cascades run the same agent for reference and are never ranked.