GPT Realtime
- Strength
- Second-fastest response at 1.58s with 95.53% infrastructure-clean calls.
- What can be improved
- In a noisy-audio run, a long pause was followed by lost digits and a skipped tool action.
- gpt-realtime-2.1
GPT Realtime is ahead on repeatable reliability, tool call accuracy, interruption handling and response time, and Smallest AI on task completion, infrastructure reliability and voice tone and clarity.
Last updated Methodology by Luis Ojeda
Pick GPT Realtime for reliability across repeated runs (8.53 points higher), accurate tool calls (0.21 higher), handling interruptions (0.07 higher) and fast replies (1.14s faster). Pick Smallest AI for completing the caller's task (1.63 points higher), calls that connect and stay up (0.81 points higher) and how the agent sounds (0.12 higher).
Bars share one scale across all 10 platforms. The place next to each figure is its rank in the field.
Share of the 82 scenarios that passed on all three runs.
GPT Realtime, 8.53 points higher
Calls where the expected outcome was fully reached.
Smallest AI, 1.63 points higher
Calls with no connection, audio or platform failure.
Smallest AI, 0.81 points higher
Mean score for calling the right tool with the right arguments.
GPT Realtime, 0.21 higher
Mean score for how clear and natural the agent sounds.
Smallest AI, 0.12 higher
Mean score for yielding and recovering when the caller cuts in.
GPT Realtime, 0.07 higher
Mean time for the agent to start replying after the caller stops.
GPT Realtime, 1.14s faster
246 calls per platform: 82 scenarios, 3 runs each.
GPT Realtime is more reliable, by 8.53 points. GPT Realtime passed 64.63% of the 82 scenarios on all 3 runs and Smallest AI passed 56.10%. A scenario only counts when every run of it passed.
GPT Realtime is more reliable, by 8.53 points. GPT Realtime passed 64.63% of the 82 scenarios on all 3 runs and Smallest AI passed 56.10%. A scenario only counts when every run of it passed.
GPT Realtime starts replying sooner, 1.14s faster. Mean response time is 1.58s for GPT Realtime and 2.71s for Smallest AI.
GPT Realtime reached the expected outcome on 92.68% of calls and Smallest AI on 94.31%. Smallest AI is ahead on task completion.
Both ran the same Appointment and Medicare agents through the same 82 caller scenarios, 3 times each, with the same evaluators and mock tools. Only the platform and its speech and model components changed.
Cekura runs these simulated calls on your agent and scores every one.