Left gets fewer words wrong. Lower has the final text ready sooner.
Deepgram Flux Multilingual is ahead on time to first text and final-text delay, and Zoom Scribe Pro on the Pipecat Dataset. The Ocular Dataset is too close to call.
Last updated Methodology by Dileep Chagam
Lower is better on every measure. Too close to call means the likely ranges overlap.
Both providers, every model: Deepgram vs Zoom
Zoom Scribe Pro is more accurate on the public clips. On the 1,000 public Pipecat clips, Deepgram Flux Multilingual scores 4.96% and Zoom Scribe Pro 1.96%, so Zoom Scribe Pro makes fewer errors by 3.00 points. On the eight licensed Ocular recordings, Deepgram Flux Multilingual scores 4.53% and Zoom Scribe Pro 4.84%, with likely ranges of 3.29 to 5.69% and 4.23 to 5.43%. The ranges overlap, so the difference is too close to call. Word error rate counts incorrect, missing, and extra words, so lower is better.
Zoom Scribe Pro is more accurate on the public clips. On the 1,000 public Pipecat clips, Deepgram Flux Multilingual scores 4.96% and Zoom Scribe Pro 1.96%, so Zoom Scribe Pro makes fewer errors by 3.00 points. On the eight licensed Ocular recordings, Deepgram Flux Multilingual scores 4.53% and Zoom Scribe Pro 4.84%, with likely ranges of 3.29 to 5.69% and 4.23 to 5.43%. The ranges overlap, so the difference is too close to call. Word error rate counts incorrect, missing, and extra words, so lower is better.
Yes. Deepgram Flux Multilingual finishes the transcript 48ms sooner. Deepgram Flux Multilingual has the final transcript 114ms after the speaker stops and Zoom Scribe Pro 162ms, at the median. Both are measured on the same 206 streamed turns.
Deepgram Flux Multilingual finishes the transcript 48ms sooner, and the two are too close to call on real conversations. A voice agent cannot reply until the final transcript arrives, and the Ocular recordings are real conversations.
Yes, both return partial text before the speaker stops. Deepgram Flux Multilingual shows first text after 793ms and Zoom Scribe Pro after 1.70s, at the median, so Deepgram Flux Multilingual is 906ms sooner.