79.3%
ReliabilityReliability
2nd of 12
1.94s
Median replyMedian response time
6th of 12
$0.085
Cost / minCost per minute
7th of 9
Higher and further left is better
For the wider field, see our pick of the best voice AI APIs for real-time audio.
Scenarios that passed on all 3 runs, pass³. Higher is better.
GPT Realtime 2.1 falls furthest behind on background noise: 76% passed, against a median of 81%.
Fields it got wrong most: route_id, phone, destination
GPT Realtime 2.1 starts replying in 1.94s on a typical turn and 2.64s on the slowest turn in twenty, 6th fastest of 12 at the median.
246 live calls: 82 scenarios, each run three times. The median call ran 1:55.
82 scenarios, the same for every model. See every test case
GPT Realtime 2.1 passed 65 of 82 scenarios on all three runs, 79.3%, 2nd of 12 realtime models. Across all 246 calls, 89.0% passed every check.
GPT Realtime 2.1 passed 65 of 82 scenarios on all three runs, 79.3%, 2nd of 12 realtime models. Across all 246 calls, 89.0% passed every check.
GPT Realtime 2.1 starts replying 1.94s after the caller finishes at the median, 2.46s at P90 and 2.64s at P95. That is 6th fastest of 12 at the median, measured on the call audio.
GPT Realtime 2.1 falls furthest behind the field on background noise: 76% of calls passed, against a median of 81%. When it saved data wrong, the most common mistake was wrong value, 34% of them.
GPT Realtime 2.1 saved everything exactly right on 92.0% of the calls that save data, 1st of 12. On Booking calls, 95.9%. On Medicare calls, 81.8%.
$0.085 a minute of call at OpenAI's published rates, 7th cheapest of 9 priced models. Excludes caller transcription, which the service does not meter per call.
Cekura ran GPT Realtime 2.1 as the whole agent in the same open-source Pipecat pipeline as every other model, with the same prompt, tools and connection. A simulated caller worked through 82 scenarios on live calls, three times each: 246 calls for GPT Realtime 2.1. A call passes only when the agent said the right things and saved the right data.